I would just like to take the time to right this letter and thank you for your time and help in helping me resolve the problem with my Volkswagen Golf back in January 2004, after the garage received a copy of your report they were very helpful in getting my car back on the road without me having to pay any further costs. I will certainly be recommending your services.
Many thanks once again for all the time and patience that you had to put up with me when I first came to you with the problem with my wife’s Audi, I have to say I was somewhat concerned with the processes and procedures of having to deal with the garage but you were very professional and helpful and always seemed to be in control of what was going to happen and what the garage would say. It was reassuring that we could call you at any time for an update or if we were worried could actually get you at the other end of the phone. Many thanks for all your time and effort and defiantly money well spent.
Sean and Jane Somerfield from Surrey
Hi Dougie and the team, just a quick note to say cheers for all the help and advice that you gave me and Jane on getting our car fixed, without you and the guys help there would have been no way of getting my car fixed or my money back. To be honest I didn’t even know there was a company like yours out there it was only when we contacted our insurance company that they recommended you guys to see if you could help. One of the things that made us go through with the process was the amount of time that you spent just listening and taking all the information in before deciding whether or not you could actually help us, this put Jane and I at considerable ease when deciding to go ahead with the inspection.
I hope we never end up in that position again but if we do I will be straight on the phone to you.
Cheers
James Wright from Kent
May I start with thanking you for your polite and professional manner when we first contacted you, the thought of actually speaking to a person rather than a messaging service was somewhat of a relief, understandably we were unsure of where to start and what to do but you took the time to listen and explain exactly what would happen and what the best course of action would be. I have to say we were also impressed when you said one of your engineers would call us within 15 minutes and this actually happened. When Douglas called he was already briefed and made us feel at ease when we were both concerned over what had happened to our Mercedes, the whole process was flawless and having the engineer’s direct number who we could call on at anytime was also reassuring.
Many thanks
Mrs D Falconi from Edinburgh
Can I start by saying a big thank you to you and the team on helping me resolve my problem with our Renault garage, without your report and help we would never have found out exactly what went wrong and more so why it went wrong in the first place, I think the garage was even impressed with the professionalism and consistency of your company especially when they decided to resolve the problem without any further interruptions or excuses. Don’t take this the wrong way but I hope we don’t need your services again but we will defiantly use your company when we decide to buy another vehicle, I have to say I was very impressed when you were able to explain exactly what the garage would say when we contacted them and that how you knew pretty much word for word what there reply would be, this gave us the confidence to use your company as up until then you hadn’t even charged us a penny and had spent considerable time on the phone with us.
Miss Susan Holding from Essex
I would like to start by saying a big thank you to Chris for putting up with my constant calling and whining over my case, god only knows how he never lost the place with me or even hung up, I know I probably called him at least once everyday and he was always polite, honest, reassuring and always put my mind at rest when I started to get worried and worked up about the car. Secondly I would like to say a big thank you to the rest of the team for there hard work and effort which I know without that I would never have got anywhere with the repair centre.
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